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Handling Complaints


From time to time schools have to handle complaints from parents and other service users on a wide range of subjects from admissions, exclusions and special educational needs to bullying or problems with a teacher. Usually such concerns can be resolved early on, but sometimes governors need to be involved.


  • Identify which procedure is used for which type of complaint
  • Consider the requirement to have a formal school complaints procedure and what an effective and fair procedure should cover
  • Consider the concept of ‘reasonableness’
  • What is a complaint? How is it defined? Consider a system to monitor and record complaints – should this be reported to governors?
  • Identify good practice in holding a complaint hearing
  • Consider the role of other bodies (eg Ofsted) in terms of parental concerns about schools.


All governors, but of particular interest to governors who may be involved in a complaints panel

10 Oct 2019 18:00 - 20:00

Closing date: 10/10/2019
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Governor Development Service
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Date and Time

10 Oct 2019 18:00 - 20:00


Ashby Link, Ashby High Street, Scunthorpe, DN16 2RY - F07


Pam Hodge
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